Delivery Info

Our New "Safe Door Policy"

Our delivery drivers have now implemented a "Safe Door Policy" for all deliveries in our own transport. This means until further notice we ask you do not answer the door to our delivery drivers. Instead they will leave your delivery outside your door. Our drivers will knock or ring your door bell then move back to a safe distance until you collect your items.If you are not going to be in or you are self isolating and would prefer not to open your door please provide us with a safe place to leave your delivery. Our drivers are using hand sprays and sanitiser spray between each delivery but we would also recommend you wash your hands after you have put your delivery away.

Delivery Options

Delivery is available but due to the high demand it can take up to 7 days for us to deliver your items after you've placed your delivery. We will try our best to get your orders out to you as soon as possible.

Delivery Charges

0-4 Miles - Free 

4-15 Miles - £3

15-25 Miles - £6

We also post out nationwide, postage charges depend on the weight of the items.

All deliveries must be paid for before they are delivered due to our "Safe Door Policy" so that we can keep you and our team safe.

How To Book Your Delivery

  • Place an order on our website*
  • Place an order over the phone (Berwick: 01289 302757, Team Valley: 0191 487 6735)
  • Message us through Facebook Messenger, click here for Berwick and here for Team Valley
  • Email us at info@direct-pets.com
  • Book a video call through Facebook Messenger

*Please be aware when placing orders on our website, not all our stock is on the website yet, we are adding to it everyday to keep it up to date, if there's anything you can't find on the website please contact us and we will let you know if we have it/can get it.

Minimum Order Values

The minimum spend for local delivery is £10.

Click & Collect

You can choose to have your order delivered to the Direct Pets store free of charge, regardless of the size and weight of your order.

Your order will typically be available to collect in 3 - 5 days and we will hold your order in store for 7 days. We will contact you with confirmation when your order is ready to collect - please ensure you bring your order confirmation and a form of ID with you.

UK Mainland Delivery

Our Standard UK Mainland delivery service is priced at £3.99

Oversized Deliveries

For bulky and heavy items, such as animal feed and bedding, delivery is charged based on the combined weight of the order. If your Order is over 21kg you will be charged the following:

Economy Shipping 0-2kg

£3.99

Economy Shipping 2-20kg

£7.49

Economy Bulk Shipping 21-45kg

£9.99

Economy Bulk Shipping 46-60kg

£14.99

Economy Bulk Shipping 61-75kg

£19.99

Economy Bulk Shipping 76-99kg

£24.99

Economy Pallet Shipping 100-1000kg

£69.99

FREE Click and Collect in Store

£0.00

International Shipping 0-2kg

£20.00

* Whilst Standard Economy Delivery will typically be made within 3 - 5 working days, items not in stock at our main store delivery may be longer. All deliveries times are estimates and are not guaranteed.