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Delivery Info

Delivery Charges

Local deliveries within 3 miles from each of our stores are free, they must meet our minimum spend policy of £25.00. 

Our "Safe Door Policy" During COVID-19

Our delivery drivers have now implemented a "Safe Door Policy" for all deliveries in our own transport. This means until further notice we ask you do not answer the door to our delivery drivers. Instead they will leave your delivery outside your door. Our drivers will knock or ring your door bell then move back to a safe distance until you collect your items. If you are not going to be in or you are self-isolating and would prefer not to open your door please provide us with a safe place to leave your delivery. Our drivers are using hand sprays and sanitizer spray between each delivery but we would also recommend you wash your hands after you have put your delivery away.

Click & Collect

You can choose to have your order delivered to the Direct Pets store free of charge, regardless of the size and weight of your order.

Your order will typically be available to collect in 2 - 5 days and we will hold your order in store for 7 days. We will contact you with confirmation when your order is ready to collect - please ensure you bring your order confirmation and a form of ID with you.

UK Mainland Delivery

For bulky and heavy items, such as animal feed and bedding, delivery is charged based on the combined weight of the order. 

Economy Shipping 0-2kg


Economy Shipping 2-30kg


Economy Bulk Shipping 31-60kg


Economy Bulk Shipping 61-75kg


Economy Bulk Shipping 76-99kg


Economy Pallet Shipping 100-1000kg


Click and Collect in Store


*Whilst Standard Economy Delivery will typically be made within 3 - 5 working days, some items may not be in stock at our main store, delivery may take longer for these items. All delivery times are estimates and are not guaranteed.

How To Place Your Order

  • Place an order on our website*
  • Place an order over the phone (Berwick: 01289 302757, Team Valley: 0191 487 6735)
  • Message us through Facebook Messenger, click here for Berwick and here for Team Valley
  • Email us at info@direct-pets.com
  • Book a video call through Facebook Messenger

*Please be aware when placing orders on our website, not all our stock is on the website yet, we are adding to it every day to keep it up to date, if there's anything you can't find on the website please contact us and we will let you know if we have it/can get it.