Delivery Information


Click & Collect

You can choose to have your order delivered to the Direct Pets store free of charge, regardless of the size and weight of your order.

Your order will typically be available to collect in 3 - 5 days and we will hold your order in store for 7 days. We will contact you with confirmation when your order is ready to collect - please ensure you bring your order confirmation and a form of ID with you.

UK Mainland Delivery

Our Standard UK Mainland delivery service is priced at £3.99

Oversized Deliveries

For bulky and heavy items, such as animal feed and bedding, delivery is charged based on the combined weight of the order. If your Order is over 31kg you will be charged the following:


Economy Shipping 0-20kg


Economy Bulk Shipping 21-45kg


Economy Bulk Shipping 46-60kg


Economy Bulk Shipping 61-75kg


Economy Bulk Shipping 76-99kg


Economy Pallet Shipping 100-1000kg


FREE Click and Collect in Store


International Shipping 0-2kg


* Whilst Standard Economy Delivery will typically be made within 3 - 5 working days, items not in stock at our main store delivery may be longer. All deliveries times are estimates and are not guaranteed.