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Delivery Information

Click & Collect

You can choose to have your order delivered to the Direct Pets store free of charge, regardless of the size and weight of your order.

Your order will typically be available to collect in 3 - 5 days and we will hold your order in store for 7 days. We will contact you with confirmation when your order is ready to collect - please ensure you bring your order confirmation and a form of ID with you.

UK Mainland Delivery

Our Standard UK Mainland delivery service is priced between £5 - £10,based on the weight of the products. Unfortunately we are unable to ship items over 5.5kg, this means all products over 5.5kg must be collected from store. 

*Whilst Standard UK Mainland Delivery  typically be made within 3 - 5 working days, items not in stock at our main store delivery may be longer. All deliveries times are estimates and are not guaranteed.*

How To Place Your Order

  • Place an order on our website*
  • Place an order over the phone (Berwick: 01289 302757, Team Valley: 0191 487 6735)
  • Message us through Facebook Messenger, click here for Berwick and here for Team Valley
  • Email us at info@direct-pets.com
  • Book a video call through Facebook Messenger

*Please be aware when placing orders on our website, not all our stock is on the website yet, we are adding to it every day to keep it up to date, if there's anything you can't find on the website please contact us and we will let you know if we have it/can get it.